01
Build
Design agents with the right voice, prompt, tools, knowledge, and escalation rules.
Open build docsGDPR-compliant voice AI for phone and web
Build, deploy, and manage AI voice agents on one platform.
Create AI phone agents, deploy them to phone numbers and web widgets, run outbound campaigns, review conversations, and keep billing, trust, and developer controls in one workspace.
EU/DACH focusGDPR-compliantPhone + web
app.itellico.ai
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See the platform in action.
Pick an industry, explore the conversation flow, or request a live callback.
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Platform mapOpen documentation hub
Start with the customer workflow, not another disconnected tool. Build, launch, manage, and govern in one place.
From first agent setup to production reviews, itellico.ai gives operations, QA, and developers a shared path through the same system instead of handing work between disconnected tools.
02
Launch
Connect phone numbers, web widgets, and channels from one rollout flow.
Open launch docs03
Manage
Review conversations, tasks, campaigns, notifications, and quality signals in production.
Open operations docs04
Billing
Track plans, usage, add-ons, and account billing without separate spreadsheets.
Open billing docsEnd-to-end platformSee full platform
Everything needed for voice AI, reduced to the surfaces that matter.
Build the agent, tune the voice, watch operations, and prove trust without making teams jump across separate tools.
Build
Visual agent builder with prompts, knowledge, and tools
A single canvas for the parts teams actually adjust before launch: voice, behavior, data, tools, and escalation rules.
PromptKnowledgeToolsVoiceVariablesCall FlowAnalyticsNotificationsPrivacy
Ready for launch review
Providers
Provider-neutral. Swap voice, model, and transcription per workflow.
Voice
ElevenLabsCartesiaAzure
Model
OpenAIAnthropicGeminiGroq
Transcribe
DeepgramAzure
Operate
Dashboards, post-call review, and campaign progress
95%
Resolution
79%
Goal rate
900ms
Latency
Trust
GDPR compliance, AI Act readiness, DACH focus, and encryption
GDPR
Compliant
AI Act
Ready
SSL
Secured
EU
Hosting
Operational signalOpen dashboard docs
Track outcomes without drowning your team in dashboards.
Keep the signal tight: coverage, recovery, and appointment impact are visible first, with deeper review available in the product.
79%
Goal rate
Share of calls that hit the agent's defined goal — booking, qualification, or close. Filterable per agent and date range.
24/7
Call coverage
Nights, weekends, holidays. Every call answered, every time. No voicemail, no hold music.
2m 14s
Avg duration
Average call length per agent. Combined with goal rate, it shows where calls run too long or end too short.
Why itellico
Voice AI built for the way EU operations actually work.
GDPR in the call path, voice tuned for EU/DACH calling, and an operating loop that ties calls to outcomes, tasks, and audit instead of leaving teams to glue it together themselves.
Scoped launches, not pilots that drift.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Plan
Scope, goals, owners
Train
Knowledge + providers
Test
Quality review
Live
Production traffic
Fluent in Any language.
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?
+ 45 more languages
Tuned for low-latency calling in Europe.
Optimized WebRTC and SIP infrastructure to keep call latency low across European deployments.
- Frankfurt25ms
- Vienna35ms
- Amsterdam45ms
- London65ms
- Madrid95ms
Every call has an owner after it ends.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports
Telephony that holds under load.
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Customer signalSee case studies
24/7 Gästeservice
Erreichbar während Transporten
Outbound-Kampagnen automatisiert
Automatisierte Gäste-Nachverfolgung
87% Erfolgsquote24/7 Gästeservice Erreichbar während Transporten Outbound-Kampagnen automatisiert Automatisierte Gäste-Nachverfolgung 87% Erfolgsquote 
Made in Austria
Web + Telefonie aus einem Tool
Sauber im CATI-Betrieb
Mehrfach im Live-EinsatzMade in Austria Web + Telefonie aus einem Tool Sauber im CATI-Betrieb Mehrfach im Live-Einsatz
Trusted by teams like yours.
See how teams use itellico.ai for live calls, operational review, and measurable business outcomes.
“With itellico.ai we've taken our customer service to a new level. Our guests now get every detail about the artist programme and our venue around the clock — fast, simple, and always friendly. For us, that's a real load off the team and a noticeably better service experience.”
Mag. Martin Reiter
Managing Partner, Casanova Vienna
“In the startup phase, every minute counts. With itellico.ai's digital assistant I stay reachable during transports without picking up the phone myself. Inquiries are captured and pre-qualified in a structured way — that takes huge weight off and frees me up to focus on building the company.”
Thomas Bigl
Founder, coldtom.com
“itellico.ai's outbound solution lets us reach our international contacts in a structured, efficient way. With our many leased workers from abroad we save a huge amount of time and communicate much more precisely at the same time.”
Andreas Schlägel
Managing Director, EPS Event & Personalservice
“Following up with guests was always a time-consuming task. With itellico.ai we can contact prospects automatically yet still personally. That lifts both our efficiency and the quality of relationships in our network.”
Jenny Horvath
BNI Charisma
“The candidates were thrilled. Many thanked us for reaching out. We could never have achieved this with a normal call centre — neither in time nor in quality.”
Dr. Martin Zieger
CEO, Powerserv Austria GmbH
“With itellico.ai we've taken our customer service to a new level. Our guests now get every detail about the artist programme and our venue around the clock — fast, simple, and always friendly. For us, that's a real load off the team and a noticeably better service experience.”
Mag. Martin Reiter
Managing Partner, Casanova Vienna
“In the startup phase, every minute counts. With itellico.ai's digital assistant I stay reachable during transports without picking up the phone myself. Inquiries are captured and pre-qualified in a structured way — that takes huge weight off and frees me up to focus on building the company.”
Thomas Bigl
Founder, coldtom.com
“itellico.ai's outbound solution lets us reach our international contacts in a structured, efficient way. With our many leased workers from abroad we save a huge amount of time and communicate much more precisely at the same time.”
Andreas Schlägel
Managing Director, EPS Event & Personalservice
“Following up with guests was always a time-consuming task. With itellico.ai we can contact prospects automatically yet still personally. That lifts both our efficiency and the quality of relationships in our network.”
Jenny Horvath
BNI Charisma
“The candidates were thrilled. Many thanked us for reaching out. We could never have achieved this with a normal call centre — neither in time nor in quality.”
Dr. Martin Zieger
CEO, Powerserv Austria GmbH
“itellico.ai is an Austrian platform that works very reliably and provides everything you need to build voicebots. Excellent service!”
Lex Götz
CEO, Overmind One
“Web Widget is flexible, modern, and very easy to integrate. It adapts cleanly to the existing design, and web widget and telephony work together — no need to manage two separate tools.”
Michael Loipersbek
Web Designer & Owner, michaelloipersbek.at
“Voice AI fits cleanly into our CATI operation. Pre-qualification and callbacks run smoothly, so the team can stay focused on high-quality, standardized interviews.”
Norbert Hochleutner
Head of Field, Telemark Marketing
“Already implemented with many clients — both for telephony and web. A reliable platform and a reliable team.”
Roland Bürger
CEO, Connective Media
“itellico.ai is an Austrian platform that works very reliably and provides everything you need to build voicebots. Excellent service!”
Lex Götz
CEO, Overmind One
“Web Widget is flexible, modern, and very easy to integrate. It adapts cleanly to the existing design, and web widget and telephony work together — no need to manage two separate tools.”
Michael Loipersbek
Web Designer & Owner, michaelloipersbek.at
“Voice AI fits cleanly into our CATI operation. Pre-qualification and callbacks run smoothly, so the team can stay focused on high-quality, standardized interviews.”
Norbert Hochleutner
Head of Field, Telemark Marketing
“Already implemented with many clients — both for telephony and web. A reliable platform and a reliable team.”
Roland Bürger
CEO, Connective Media
See the platform in action.
We'll walk you through the platform, map your use case, and show you exactly what it sounds like on a real call.