24/7 call handling. Greets callers, takes messages, and transfers to the right person.
Professional Services Client Intake
Jan · AI Agent
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Useful when there is no dedicated front desk, calls interrupt billable work, or basic routing consumes too much attention.
Worth fixing when
Where relief shows up first
Give callers a professional start and understand why they are calling.
Route calls by topic, urgency, and availability.
Leave the team with a usable note instead of a vague missed call.
Best fit for
Similar customer result
55%
calls resolved
Casanova deployed itellicoAI's Voice AI as a 24/7 virtual receptionist to handle every call that arrives when the front desk is closed — delivering consistent reception coverage in the venue's voice across nights, weekends, and busy intervals.
View case studyOperator feedback
Representative, unattributed feedback from the roles closest to these calls.
Fewer interruptions
“Receptionist removes the calls that matter but keep pulling the team out of flow.”
Operations manager
Cleaner handoffs
“Customers get a first answer faster, and we only step in when a person is actually needed.”
Front desk lead
Visible team relief
“The difference is not another dashboard. The difference is less phone backlog.”
Service manager
Questions
24/7 call handling. Greets callers, takes messages, and transfers to the right person. This use case handles repetitive call volume while escalating complex conversations to your team.
Typical industries include Real Estate, Professional Services, Hospitality.
Most teams launch a first production-ready version within a few days, then optimize based on real conversations.
Yes. You can configure rules for immediate transfer by intent, urgency, business hours, or customer type.
Prepare your call goals, transfer rules, business-hour logic, and required system integrations (calendar, CRM, ticketing).
