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Trust & Governance

Make GDPR, DPA, DACH/EU operating focus, data retention, access, deletion, and audit expectations part of the rollout plan.

View platform overview
itellicoAI Trust Center — public compliance surface with GDPR, EU hosting, and encryption signals

Governance baseline

What legal, security, and procurement need to see.

Trust posture, GDPR/DPA, retention rules, and DACH/EU operating focus — the controls a rollout has to satisfy before live traffic, written into the platform instead of bolted on.

01 / 04

Trust Center

Keep the public trust posture visible for buyers, legal teams, and implementation stakeholders.

  • Trust Center surfaced from the platform journey
  • Security, hosting, and governance position in one place
  • Useful for procurement and rollout approval
  • Links to deeper legal and compliance material

Public Trust Center

Public
  • GDPRCompliant
  • EU AI ActReady
  • Encryption (TLS 1.3)Enforced
  • Audit logLive
02 / 04

GDPR & DPA

Plan data processing terms, customer responsibilities, and legal review before conversations begin producing records.

  • DPA availability and legal review path
  • GDPR-first workflows for access and deletion
  • Human oversight and transparency expectations
  • Compliance constraints connected to workflows

Data Processing Agreement

v3.2 · effective 2026-01-15

  • Article 28 GDPR
  • Sub-processor list
  • TOMs included
  • EU SCCs attached
03 / 04

Data Retention

Define retention by workflow, because recordings, transcripts, tasks, Quality Studio issues, and API logs have different risks.

  • Retention rules per call flow and data type
  • Deletion and export expectations documented
  • Review windows for quality and compliance
  • Audit trail expectations before launch

Retention Timeline

  1. Live callReal-time
  2. Transcript30 days
  3. Audit log12 months
  4. Purged—

Configurable per agent · audit log writes are immutable.

04 / 04

DACH/EU Focus

Anchor the rollout story in GDPR-compliant operations and clear handling of customer-approved integrations.

  • DACH/EU operating focus in the rollout plan
  • Customer-approved integrations reviewed separately
  • Data handling expectations documented
  • Security controls aligned with Trust Center materials

Rollout Review

4 / 4

  • DACH/EU operating focus

    Operations · Reviewed

  • Customer-approved integrations

    Legal · Approved

  • Data handling expectations

    Security · Documented

  • Trust Center alignment

    Trust · Aligned

Next step

Set the governance baseline.

We will map retention, DPA, data handling, and access expectations before live traffic.

30 free minutes · No credit card

Trust & Governance | itellicoAI | itellicoAI