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Platform

AI Agents

Configure the agent brain: knowledge, prompts, model and voice providers, multilingual behavior, tool actions, and handoff rules.

View platform overview
itellicoAI agent prompt editor with knowledge base panel — visual builder for prompts, knowledge, and tools

Agent surface

How agents are built, grounded, and given action.

Configuration, knowledge, voice providers, and tool actions — the four surfaces that decide how an agent behaves before, during, and after a call.

01 / 04

Agent Configuration

Define how the agent answers, asks questions, escalates, and closes the conversation before it reaches production.

  • Conversation goals, tone, and allowed actions
  • Handoff rules for team, phone, or SIP destinations
  • Testable drafts before production publishing
  • Runtime settings mapped to documented agent resources

Agent · Tom

Live
  • Voicede-AT · Brian
  • LanguageMultilingual
  • ModelGPT-4o
  • StyleConsistent
02 / 04

Knowledge & Prompts

Ground responses in FAQs, policies, product notes, booking rules, and escalation constraints that operations can review.

  • Knowledge and instruction sets per workflow
  • Fallback behavior for unknown or sensitive answers
  • Compliance constraints written into the call path
  • Reviewable changes before launch

Knowledge Bases

  • Product & Pricing Guide7 docs
  • Sales Playbook12 docs
  • Support FAQ23 docs

Indexed · synced · searchable from the prompt.

03 / 04

Models, Voices & Transcribers

Choose provider settings that fit the workflow, language, quality bar, and compliance requirements.

  • Model, transcriber, and voice configuration
  • Provider options available through the platform surface
  • Latency and quality tradeoffs by use case
  • Configuration that can be exposed through the API

Provider Stack

Voice
ElevenLabsCartesiaAzure
Model
OpenAIAnthropicGemini
Transcribe
DeepgramAzure
04 / 04

Tool Actions

Attach lookup, booking, ticketing, routing, or custom implementation actions to clearly defined call states.

  • Tool calls attached to conversation checkpoints
  • API-backed implementation for custom systems
  • Action logging for review and QA
  • Human fallback when automation should not run

Tools

  • Calendar booking
  • CRM contact lookup
  • Send SMS confirmation
  • Transfer to human

Next step

Map the first agent workflow.

We will turn the call goal, knowledge, provider choices, and handoff rules into a controlled launch path.

30 free minutes · No credit card

AI Agents | itellicoAI | itellicoAI