Autohaus Ebner: peak tire-season throughput without seasonal hires
Autohaus Ebner uses Voice AI across the dealership: front-desk reception, seasonal tire-hotel campaigns, brand-specific outbound, loyalty events, and an internal employee assistant — all on a single itellicoAI account.
24/7
reception coverage
0
seasonal hires
0
missed bookings
1
unified stack
Challenge
Company
A multi-brand dealership group is a coordination nightmare. Each brand (Omoda + Jaecoo, Dacia, Renault, GW used-cars) has its own customer flows, its own seasonal campaigns, its own loyalty events. Tire-season swings the call volume up by an order of magnitude twice a year. The service desk has to handle in-warranty questions from staff *and* serve walk-in customers. Centralising all this on a generic phone system means either thinning out the experience or paying for an army of receptionists and outbound agents.
Automotive
Solution
Used Use Cases
Autohaus Ebner runs a comprehensive Voice AI stack on a single itellicoAI account. A primary inbound digital assistant handles the main call volume. Tire-season campaigns handle the tire hotel, summer/winter changeovers, and new-car tire offer-requests. Brand-specific outbound runs per brand (Omoda + Jaecoo, Dacia, Renault, GW used-cars). Loyalty 'Stammkundentage' campaigns book inside the call. Customer-facing front-desk personas — one per dealership manager — handle the front line. An internal employee assistant answers Mobile Garantie and process questions. A web widget runs the Omoda + Jaecoo flow browser-side. Connective Media (parent account) holds the shared infrastructure without leaking it across brands.
Execution
Execution model
This case follows a practical rollout pattern that combines clear KPIs, integrated use cases, and weekly optimization.
Operational baseline
The team defined a clear KPI, mapped priority call intents, and agreed on transfer rules before launch.
Use-case deployment
Voice AI use cases were connected to the existing process so conversations could trigger real next actions.
Continuous optimization
Performance was improved with iterative prompt updates and regular review of call outcomes.
Conclusion
Autohaus Ebner shows how a single account can carry several front-office workflows — reception, seasonal outbound, brand-specific outreach, loyalty events, and internal Q&A. For other dealership groups, retailers, or franchise operators, the setup is a concrete reference pattern.
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Questions
Case Study
FAQ.
What was the primary outcome?
24/7 reception coverage.
Which use cases were used?
This deployment used Follow-up Calls, Lead Qualification, Service Scheduling.
Can similar teams replicate this approach?
Yes. The same rollout pattern can be adapted to your call flows, goals, and escalation model.
How quickly can this be implemented?
Most teams launch an initial version in days and then optimize with live call data.
What is the best first step to replicate this?
Start with one high-impact call flow, define transfer guardrails, and measure one clear KPI from day one.