Conduct detailed surveys by phone with natural conversations that capture nuanced responses.
Insurance Customer Service
Nora · AI Agent
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Useful when checkbox surveys do not explain why customers feel the way they do.
Worth fixing when
Where relief shows up first
Ask follow-up questions naturally when a score needs explanation.
Capture ratings, reasons, and comments in one call.
Flag negative responses for human follow-up before they spread.
Best fit for
This use case can apply across several operational teams.
Similar customer result
57%
completion rate
Telemark runs a classic CATI workload on itellicoAI. What used to be a room of dozens of trained human callers now runs through voice agents — configured per study and reviewed in Quality Studio.
View case studyOperator feedback
Representative, unattributed feedback from the roles closest to these calls.
Less manual chase work
“Survey Collection is useful where speed matters more than adding another lead to a list.”
Sales manager
Cleaner prioritization
“The team can see which contacts need attention now and which just need a clear next step.”
Operations lead
Better call quality
“The call feels like service, not a campaign, as long as timing and context are right.”
Customer success lead
GDPR in the call path, voice tuned for EU/DACH calling, and an operating loop that ties calls to outcomes, tasks, and audit instead of leaving teams to glue it together themselves.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Scope, goals, owners
Knowledge + providers
Quality review
Production traffic
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
+ 45 more languages
Optimized WebRTC and SIP infrastructure to keep call latency low across European deployments.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Questions
Conduct detailed surveys by phone with natural conversations that capture nuanced responses. This use case handles repetitive call volume while escalating complex conversations to your team.
Typical industries include service-heavy teams.
Most teams launch a first production-ready version within a few days, then optimize based on real conversations.
Yes. You can configure rules for immediate transfer by intent, urgency, business hours, or customer type.
Prepare your call goals, transfer rules, business-hour logic, and required system integrations (calendar, CRM, ticketing).
