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Platform

Channels

Connect the places conversations happen: phone numbers, SIP trunks, web calls, web widgets, and outbound campaigns.

itellicoAI phone numbers list with campaigns surface — DACH numbers, SIP trunks, and outbound campaigns

Channel mix

Where conversations actually happen.

Phone numbers, SIP trunks, web calls, and outbound campaigns — connected to the same agent logic and review layer instead of running on disconnected stacks.

01 / 04

Phone Numbers

Use phone numbers as platform resources for inbound and outbound workflows, with routing tied to the right agent.

  • Documented phone-number resources
  • Inbound and outbound assignment
  • Routing fallback per workflow
  • Conversation records kept with outcomes

Phone Numbers

4 active
  • DE+49 30 5557 8214Inbound
  • AT+43 1 4477 9028BYOC
  • CH+41 44 962 1037Outbound
  • DE+49 89 3145 6291Inbound
02 / 04

SIP Trunks / BYOC

Bring existing telephony into the rollout when your deployment needs SIP trunks or a custom carrier path.

  • SIP trunk setup for BYOC deployments
  • Provider and routing choices documented before launch
  • Phone, SIP, and agent transfers in one operating model
  • Escalation paths preserved for support teams

SIP Trunks

  • Carrier APrimary
    Healthy38ms
  • Carrier BFailover
    Healthy52ms
  • Carrier CBYOC
    Idle—
03 / 04

Web Calls / Web Widget

Run web-originated conversations through the same agent logic and review layer as phone calls.

  • Web call entry points mapped to agent flows
  • Same handoff and follow-up rules as phone
  • Conversation history available for review
  • Useful for demos, support, and lead capture
Acme · Live chatOnline
Hi, can I book a callback for tomorrow morning?
Sure — I have 9:30 or 10:15 free. Which works?
04 / 04

Outbound Campaigns

Launch proactive call programs where consent, timing, exclusions, retry rules, and ownership are defined up front.

  • Campaign contacts, scripts, retry logic, and outcomes
  • Callbacks and follow-up tasks for qualified results
  • Quality review for weak moments and handoffs
  • Compliance-sensitive scheduling before launch

Q1 Outreach

847/1200 contacts reached

Active

34.7%

Connected

21.4%

Goal hit

8m 2s

Avg call

Next step

Choose the channel mix.

We will map phone, SIP, web, and outbound requirements before implementation starts.

30 free minutes · No credit card

Channels | itellicoAI | itellicoAI