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Platform

Operations

Keep the work after the call visible: conversation history, usage analytics, tasks, follow-up, and Quality Studio review.

itellicoAI conversation detail — transcript review, summary, and follow-up tasks

Operating loop

What teams do once calls start running.

Records, usage, follow-up tasks, and quality review — the operational loop that turns conversations into action items, traceable fixes, and reportable outcomes.

01 / 04

Conversation History

Use conversation records as the operating source for review, reporting, audits, and integration work.

  • Conversation records available through the API
  • Direction, status, metadata, and outcomes
  • Review context for handoffs and escalations
  • Data access patterns documented for implementation teams

Recent Conversations

  • Pieter de Vries
    8m 0sJust now
  • Jennifer Martinez
    4m 0s12m ago
  • Thomas Müller
    1m 35s38m ago
  • Laura Fischer
    6m 22s1h ago
02 / 04

Analytics & Usage

Track usage by account, workflow, campaign, and time range so teams can see where the platform is being used.

  • Usage analytics for operational reporting
  • Time-range filters for review
  • Agent and campaign views where configured
  • Data ready for dashboards and internal reports

Last 7 days

94.7%

Resolution

78.3%

Goal rate

880ms

Latency

03 / 04

Tasks & Follow-up

Turn call outcomes into assigned work instead of burying them in transcripts or call notes.

  • Follow-up tasks from outcomes and escalations
  • Clear owners for callbacks, fixes, and approvals
  • Open work tied back to the source conversation
  • Quality fixes converted into operational tasks

Open Tasks · 3

  • Callback Thomas Müller

    Enterprise pricing

  • Follow-up Laura Fischer

    Free plan eval

  • Send proposal — Acme

    Discovery

04 / 04

Quality Studio

Review flagged conversations, identify repeated issues, and make agent improvements traceable after launch.

  • Issues tied to the source conversation
  • Trends across agents, campaigns, and handoffs
  • AI insights connected to concrete fixes
  • Review workflows that preserve call context

Issues Breakdown

  • knowledge-base
    9
  • accuracy
    7
  • cal-com
    4
  • escalation
    2

Next step

Design the operating loop.

We will define how outcomes become tasks, reviews, reports, and agent improvements.

30 free minutes · No credit card

Operations | itellicoAI | itellicoAI